Shipping Policy

Shipping & Delivery

We offer FREE worldwide shipping for all countries that are eligible for ePacket.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible!

Once your order is dispatched you will receive an email from us with the tracking information for your order. Depending on your country or region, the estimated delivery time is between 12 to 17 business days.

This means you can expect your packet within 2 to 4 weeks from the moment you receive your tracking info email.

Please consider any holidays that might impact delivery times.

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

Please note, duties and other international shipping charges are non-refundable.

 

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

 

Tracking your order:

You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

 

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@geniusgravity.com if you believe you have provided an incorrect shipping address.

 

Returns:

By placing an order on Genius Gravity, you are responsible for the cost of return shipping back to Genius Gravity. Please refer to our Refund and Returns Policy for further information on how to make a return.

 

Lost/Stolen Packages

Genius Gravity is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@geniusgravity.com.