Refund & Returns

Refund Policy

*We encourage customers to carefully read our Refund and Return Policy and to please make sure all the items are eligible for return or refund.

If there’s anything wrong with your order, give us a chance to make things right!

 

Need to return something? It’s ok - these things happen and we understand, no worries. We’ll happily allow returns for items in their original condition when:

● The item you purchased did not fit your desires

● The item you purchased is defective

● The item you purchased is incomplete

● The item you purchased is incorrect

If your purchase isn't the right, you have 14 days to ask for a refund or exchange, and we'll send it your way! 

 

As for refunds, we usually work on a case-to-case basis, but here are our fundamental refund rules:

● Any of the product you return must be in the same condition you received it and in the original packaging!

● Refunds can be issued up to 14 days after you ordered. Once this given time frame is over, we’ll assume you’re satisfied with your items and will make your sale definite.

● Shipping costs on your initial order are non-refundable. Once your item has been shipped, we’ve already paid the provider and can’t even get the money back ourselves - even if we ask nicely! Therefore, shipping costs must be paid by you.

● All government taxes are non-refundable.

 

Cancellation or changes to your order can not be made but don't fret! If you’ve just placed your order and need to cancel order immediately , please send us an email at support@geniusgravity.com or Contact Us right away. If your order is already past 24 hours, we suggest you to try our product first to see the benefits it can do and if there’s more we can do to make it right, we have an easy Refund and Returns Process.

 

Return Process

To begin initiating a return, within 14 calendar days of delivery, please send us an email at support@geniusgravity.com before you start returning shipments. Please return your item to our address below. 

Please do not return anything without letting us know first!

Please, do not send anything back without having your Returns and Exchanges shipping instructions and our Returns Address. We will not accept unauthorized returns - especially when they won’t be able to get back to us! We will process your refund once we have received your returned item.

 

Return address:

Genius Gravity

ATTN: Returns

St. 336, Boeng Salang, Toul Kok

Phnom Penh, Cambodia 120802

 

Genius Gravity does reserve the right to deny any return or refund request, but that’s just some legal lingo we need to add here just in case. Please, if there’s anything wrong with your order, give us a chance to make things right!

The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise. If you have any questions at all regarding our Returns Policy please reach out directly to us at support@geniusgravity.com and one of our customer support specialists will help you as soon as humanly possible.